1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, contact number, email address, billing/shipping address, and payment details when you place an order.
Account Information: Login details if you create an account with us.
Technical Data: IP address, browser type, operating system, referring URLs, and browsing behavior collected through cookies or analytics tools.
Communications: Feedback, reviews, inquiries, or messages sent to us via email, forms, or chat.
Installation & Service Information: Details required for scheduling product delivery, installation, or maintenance.
2. How We Use Your Information
We use your information to:
Process and deliver your orders, including product installation and after-sales support.
Communicate with you regarding orders, promotions, and customer service.
Improve our website, services, and product offerings.
Personalize your shopping experience.
Comply with legal and regulatory obligations (e.g., warranty registration, tax reporting).
Detect and prevent fraud or unauthorized access.
3. Disclosure of Your Information
We may share your information with:
Service Providers: Third-party vendors (e.g., payment processors, logistics partners, installers).
Business Partners: For warranty and product support (e.g., Solity and other authorized partners).
Legal Authorities: When required by law, court order, or government regulation.
Corporate Transactions: In case of merger, acquisition, or sale of assets.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance site functionality and user experience.
Remember your preferences (e.g., saved cart items).
Analyze site traffic and performance.
Deliver targeted promotions and advertisements.
You can manage cookies in your browser settings, but disabling cookies may affect site functionality.
5. Data Protection & Security
We implement appropriate security measures to protect your personal data, including:
SSL encryption for online transactions.
Secure payment gateways.
Restricted access to personal data by authorized staff only.
Regular monitoring and updates to prevent unauthorized access or data breaches.
6. Your Rights
Under Singapore’s Personal Data Protection Act (PDPA) and applicable data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent for data collection, use, or disclosure.
Request deletion of your data (subject to legal and contractual obligations).
Opt-out of marketing communications at any time.
Requests can be made by contacting us at [Insert Contact Email].
7. Data Retention
We retain your personal data only as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Provide ongoing product warranties and after-sales service.
Comply with legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Continued use of our website constitutes acceptance of any changes.
11. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
Yew Digital Lock Pte Ltd
21 Woodlands Close, #02-11 Primz Bizhub, Singapore 737854